Unable to verify account information – Unable to Configure IPhone with Exchange 2013

April 25, 2014

2617

Unable to configure IPhone with Exchange 2013 ,Error :Unable to verify account information , It was with specific mailboxes , and other mailboxes were able to configure with IPhone without any issues.

Verified Inheritance is enabled for that account

Open ADUC(Active directory users and computers) – Properties of the account – Security – Advanced

(View – Advanced features should be checked in ADUC)

In my case It was enabled as well .

Checking for the IIS logs

“C:\inetpub\logs\LogFiles\W3SVC1”

Try on your IPhone once and Open the Recent log – Ctrl +f your mailbox

2014-04-24 00:00:04 192.168.1.8 POST /Autodiscover/france@careexchange.in/Autodiscover.xml &CorrelationID=<empty>;&cafeReqId=5f91da0e-c3e9-48ec-a360-83d95eccbc0c; 443 – 192.168.1.111 Microsoft+Office/12.0+(Windows+NT+6.1;+Microsoft+Office+Outlook+12.0.4518;+Pro) – 401 0 0 15

It was showing up 401 unauthorized . strange

Opened IIS

Enable Windows Authentication

Do the same process for ( Exchange Back End ) Site – Enable Windows Authentication

IPhone Configured successfully .

10 COMMENTS

turbomcp April 25, 2014 At 10:23 pm

Thanks

Reply
Pavithra January 23, 2015 At 6:57 am

Hi, I’m not a techy person. I have an exchange email account for office purpose and I cannot autosync it in my iphone 5. Other email accounts got synced but this exchange one won’t. can you help me?

Reply
- Satheshwaran Manoharan March 8, 2015 At 12:52 pm
  
  Try using the Outlook.com app.
  
  Reply
Igor February 4, 2015 At 5:08 am

You’ve made my day!
Thank you, man 🙂

Reply
David July 28, 2015 At 2:01 pm

Hello I am trying to set up email on my iphone and have hit one road block after another. recently had a blackberry and went to an iphone when it died.

Reply
Manjula October 14, 2015 At 8:57 am

Wow… you saved my day. it was really helpful for me.
The wonder was every iphones and android devices are working perfectly except one device.
Thank you sooo much for sharing this.

Reply
Manjula October 14, 2015 At 9:04 am

You saved my day. this is really helpful for me.

The wonder is all other apple and android devices are working fine except one device.

Thank you soo much for sharing this

Reply
Justin December 9, 2015 At 6:34 am

Thanks 🙂 After spending ages looking for the fault this fixed my problem.

Reply
- Satheshwaran Manoharan December 20, 2015 At 10:09 am
  
  Happy for you
  
  Reply
MicahJToolan August 13, 2016 At 7:53 pm

Hi, i read your blog every so often and i also own an identical
one and that i was just wondering when you get a lot of spam
remarks? If how can you prevent it, any plugin or everything you can suggest?

I have a lot lately it’s driving me crazy so any assistance is extremely
much appreciated.

Reply